Program Development Manager Shelter and WASH Palestine – Occupied Palestinian Territory

Purpose of the position

The Shelter-WASH PDM will be responsible for the technical and strategic development of the Shelter and Settlements Core Competency (CC), as well as the WASH Core Competency, and will provide strategic direction and quality assurance for NRC programming. The incumbent will be responsible for mentoring, training and capacity building of staff, playing a leadership role in coordination and actively contributing to advocacy as well as program design and proposal development in fundraising for the CC.

What will you do;

  • Develop shelters and settlements, as well as WASH strategies, SoPs/technical guidelines and macro logframes
  • Ensure emergency preparedness and response plans (EPRPs) for shelter and WASH are in place.
  • Provide technical direction and support in the implementation of Shelter and WASH interventions to ensure harmonization and consistency across projects and areas of operation.
  • Identify technical trends and standards and provide tailored technical direction and support for project implementation.
  • Assess, analyze and take the initiative to obtain funding for a potential expansion of Shelter and WASH activities in the West Bank.
  • Overall management of Shelter and WASH project staff as well as their capacity building and transfer of key skills
  • Coordinate and manage the implementation of Shelter and WASH projects (activities, budget and project documentation) in accordance with donor proposals, strategies and requirements
  • Track program results and outputs for each grant, as outlined in the monitoring and evaluation (M&E) matrix, with consistency in data management from field reports to database and reporting .
  • Provide feedback and updates on procedures and guidelines to relevant management whenever required and ensure project processes and related information are properly documented.
  • Contribute to the institutionalization of cash-based interventions and market-based programs through capacity building and cross-departmental engagement.
  • Provide systematic training and build staff capacity in technical approaches, including cash-based interventions and market-based programs and community-based approaches.
  • Promote the use of clean energy approaches aligned with NRC’s program strategy, including conducting an environmental review and integrating mitigation measures (use of NEAT+).
  • Liaise and collaborate with relevant local and national authorities and stakeholders and represent NRC in relevant forums/clusters/working groups.
  • Promote the rights of IDPs/returnees in line with the advocacy strategy and ensure that vulnerable refugees are targeted by the programme, taking into account persons with disabilities, gender and protection issues.

Professional skills and qualifications required

These are skills, knowledge and experience that are important for effective performance.

  • Bachelor’s degree in a relevant field of study.
  • Minimum 3 years of experience in a project implementation leadership position in a humanitarian/recovery setting
  • Experience working in complex and volatile contexts. Knowledge of the Palestinian context is highly desirable.
  • Shelter and/or WASH technical expertise – at least a strong background in Shelter programming areas and a working understanding of WASH
  • Knowledge and skills in market analysis, cash-based interventions and market-based programs
  • Fluent in English, both written and spoken. Knowledge of Arabic, both written and spoken, is an added advantage.

Behavioral skills

  • Manage resources to optimize results
  • Performance and development management
  • Empower and build trust
  • Management of insecure environments

What we offer

NRC is an equal opportunity employer and aims to have a diverse workforce in terms of age, gender, ethnicity, nationality and physical ability.

We offer you the opportunity to connect your career with a compelling cause and the chance to meet and work with people who are the best in their field.

Female candidates are strongly encouraged to apply and join our workplace culture that empowers every employee to share ideas and take responsibility: At NRC, we think outside the box. We encourage ideas and empower all employees at all levels to help solve the complex problems we face. You will have many opportunities to be heard and to take initiatives.

We are also looking for people who share our values:

  • Be dedicated in what we do;
  • Be innovative with our solutions;
  • Act as a unified and inclusive team;
  • Be accountable to donors who make our work possible; the people we exist to serve, and to each other…members of our NRC family.

Further information:

Duty Station: Jerusalem

Travel: 50% to NRC operational contexts

Duration of contract: 12 months (renewal depending on performance and availability of funds)

9th year in the NRC grading structure

Reporting line: program manager

Provides supervision of: Shelter-WASH Coordinator, Shelter Technical Officer (TO), WASH Technical Officer (TO), Shelter-WASH, Officers, Shelter-WASH Assistants.


The Norwegian Refugee Council (NRC) is an independent humanitarian organization that helps people forced to flee. We respond to crises in more than 31 countries, providing emergency aid and long-term assistance to millions of people every year. We stand up for people forced to flee, defending their rights. NORCAP, our global provider of expertise, helps improve international and local capacity to prevent, prepare for, respond to and recover from crises. The NRC also operates the Internal Displacement Observatory in Geneva, a world leader in reporting and advocacy for internally displaced persons.

Employment with the NRC may lead to employment or deployment in regions, countries, areas or offices which may pose significant health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but we can never eliminate all risks.

NRC is an equal opportunity employer and aims to have a diverse workforce in terms of age, gender, ethnicity, nationality and physical ability.

How to register

For more information on the role, here is the detailed job description.

We invite applications from all qualified and interested candidates. Submit your application here no later than November 13, 2022.

Please be sure to attach copies of your academic and professional certificates.

Learn more about NRC operations in Palestine here.

For any questions, please email us at [email protected] with “Shelter and WASH Palestine Program Development Manager” in the subject line.

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